Travel Assistant

Travel and Personal Assistant for Family Office

Location: Remote - EU Timezone

Responsibilities

Travel Coordination
1. **Tailored Travel Itineraries**: Develop detailed travel plans based on the family's and team's preferences, budget, and goals, encompassing both business and personal trips.
2. **Destination Research**: Investigate and recommend destinations, accommodations, transport, and activities suitable for both family leisure and business needs.
3. **Booking and Negotiations**: Secure competitive rates and make reservations for flights, hotels, rental cars, and other travel services.
4. **Logistics Management**: Ensure all travel bookings align with specific preferences and requirements for seamless travel experiences.
5. **Transport Coordination**: Organize transportation to and from airports, hotels, and other destinations.
6. **Documentation Assistance**: Support in visa applications, travel insurance, and managing other essential travel documents.
7. **Crisis Management**: Efficiently address issues like flight delays, cancellations, or itinerary changes.

Personal Assistant Duties
8. **Personal Logistics**: Manage the logistical aspects of the family's daily life, including scheduling appointments and organizing family events.
9. **Point of Contact**: Serve as the primary contact for family members and team during travels, offering continuous support and information.
10. **Communication**: Communicate important updates about travel advisories, weather conditions, or other relevant information.
11. **Feedback Collection**: Gather post-travel feedback to assess satisfaction and identify areas for improvement.

Requirements

1. **Proven Experience**: Previous experience in a travel coordinator, travel agent, or personal assistant role, with a focus on luxury travel arrangements for high-net-worth individuals or family offices.
2. **Luxury Travel Expertise**: Demonstrated experience in handling luxury travel arrangements, understanding the unique needs and expectations associated with high-end travel.
3. **Booking System Proficiency**: Familiarity with direct booking systems, Global Distribution System (GDS), IATA regulations, and tools like Amadeus.
4. **Language Skills**: Fluency in English (oral and written), with Russian as an added advantage.
5. **Industry Knowledge**: Strong understanding of travel industry trends and services, especially in the luxury segment.
6. **Flexibility in Working Hours**: Availability during non-traditional hours for urgent travel-related or personal matters.
7. **Attention to Detail**: Ability to manage multiple projects and tasks simultaneously with precision.
8. **Communication and Service Skills**: Exceptional customer service and communication skills for interactions with family members, team, and service providers.
9. **Software Skills**: Proficiency in various travel management software and personal assistant tools.
10. **Problem-Solving Ability**: Strong problem-solving skills and the ability to remain calm under pressure.

Additional Attributes

- **Discretion and Confidentiality**: A high level of discretion and confidentiality in handling sensitive information.
- **Adaptability**: The capacity to adapt quickly to changing situations and the diverse needs of the family and team members.

This role is crucial in ensuring that both the personal and travel needs of the family and team are met with the utmost standards of luxury, efficiency, and discretion. The ideal candidate will be a highly organized, proactive individual with a deep understanding and passion for luxury travel and family logistics management.