Technical Support Engineer (to Cyprus)

Spotware Systems is looking for a team player with strong communication skills and the desire to provide premium service and support, to join our office in Limassol.

Responsibilities:

• Working as part of a team of like minded individuals to provide exceptional levels of B2B support at all times.
• Investigating issues raised by clients or internal teams, and providing satisfactory resolution where possible, or escalating according to requirements.
• Liaising with clients, internal teams, and third-parties in order to see tasks through to resolution.
• Creating and maintaining documentation for use both internally and externally.
• You will be expected to develop a strong understanding of both Forex and the platform, in order to provide the best possible service to both clients and colleagues.

Requirements:

• 2+ experience in a technical support or similar role in the IT sphere.
• Experience providing Operating System and Application level support.
• Strong problem solving and investigation skills.
• Fluent English (Upper-Intermediate)
• Organizational skills, and the ability to prioritize and manage workload.
• Experience with SQL

A plus to have:

• Previous experience working with trading platforms.
• Experience working with or supporting API integrations.
• Knowledge of the FIX protocol.

Conditions:

• We offer a shift-based work schedule.
• Competitive remuneration.
• Private medical insurance.
• Work permit arrangements.
• Welcome baby bonus.
• Birthday voucher.
• Fully equipped office with daily fruits, pizza on Thursdays and snacks on Fridays.
• Opportunities for professional growth.
• Friendly working environment.