Assistant to the Head of Client Service Department, B2B, процессинг платежей

I'm Tatjana, the proud owner of UNIVERSEPAY (www.universepay.eu), a cutting-edge international fintech company. We specialize in seamless online payment processing for Internet Merchants, opening bank accounts, and securing financial licenses. As we continue to expand, I'm excited to invite a dynamic and driven Assistant to the Head of Client Service Department to join our innovative team.

In this pivotal role, you'll be at the heart of our operations, assisting in coordinating the Client Service Department, efficiently organizing schedules and meeting for the Head of the Client Service Department, implementing client service improvement projects and preparing high-quality reports and presentations. You’ll provide continuous support to the client service team, ensuring our clients’ success and satisfaction.

You'll work closely with the Head of Client Service Department, gaining invaluable insights and experience.

As an Assistant to the Head of Client Service Department, your key responsibilities will include:

• Conduct weekly planning of your tasks and coordinate them with the department head.
• Utilize Task Management and CRM systems.
• Complete tasks 100% on time, adhering to established deadlines.
• Execute all tasks assigned by the manager.
• Assist the manager in performing the following daily administrative tasks: schedule planning, handling correspondence (responding to emails), and scheduling calls with clients and partners.
• Participate in internal company meetings, record meeting outcomes, and monitor adherence to all task deadlines.
• Track department performance metrics and individual employee performance, reporting to the manager.
• Oversee the use of Task Management and CRM systems by department employees.
• Assist in coordinating the onboarding process of online merchants, from filling out and signing contracts, conducting technical integration, and verifying KYC documents, to getting the client live.
• Help the manager communicate with banks to obtain approval for the client's business and open merchant accounts.

As an Assistant to the Head of Client Service Department, you should be able to:

• Learn quickly a huge amount of information;
• Prioritize the tasks and reschedule the planned tasks if there is an emergency;
• Monitor and ensure timely execution of plans;
• Apply strong analytical and problem-solving skills;
• Exhibit excellent organizational and time management abilities;
• Display effective communication and interpersonal skills;
• Demonstrate proficiency in data analysis and reporting tools.

Mandatory requirements

• You have a minimum of 1 year experience as an assistant;
• You are in the process of getting higher education degree or already have Bachelor’s or Master’s degree in Business Administration, Economics, Law, Finance, or related field;
• You are proficient in both English and Russian, written and oral, at a minimum C1 (Advanced) level;
• You are proficient in utilising back-office software and Microsoft Office.

As an Assistant to the Head of Client Service Department

• You are disciplined: you are capable of adhering to requirements and maintaining a specific schedule; you manage time efficiently to ensure all tasks are completed promptly; maintain consistency in following established procedures and guidelines.
• You are punctual: you value time as a crucial resource and consistently meet deadlines and commitments; avoid lateness and ensure compliance with requirements and agreements; demonstrate reliability in managing schedules and timelines.
• You are diligent: you display a positive attitude towards work and a readiness to invest time and energy into tasks; enjoy the work process and strive to perform duties with interest and dedication; avoid procrastination and low-quality work, contributing positively to the team.
• You are accurate: you demonstrate a strong organization, and thoroughness in executing tasks, especially when working with documents, textual and graphical information.
• You are flexible: you show the ability to adapt to changing circumstances, tasks, and established plans and habits; quickly adjust to new conditions and requirements; demonstrate a willingness to change approaches and methods to achieve better results.

Working conditions

• Job type: full-time
• Remote work
• Working hours: Monday to Friday from 9:00 to 18:00 (Latvia time)
• Weekends and public holidays according to the Latvian calendar
• No business trips are expected
• Service agreement

Benefits

• Paid vacation: 28 days per year
• KPI-based success fee — 5%
• We highly value the professionalism of our employees and are interested in their growth, so we offer training and professional development at the company's expense

About the company:

For over 9 years, we've been the driving force behind seamless Online Payment Processing for global Online Merchants.

At the heart of our operations lie safety, speed, and customer satisfaction. Our relentless mission? To be the ultimate ally for our clients, offering a comprehensive suite of services from streamlined company registration to lightning-fast Online Payment solutions. And guess what? We're not stopping there. With ambitious growth plans, we're set to double our team by year-end.

But here's what truly sets us apart: freedom. Each member of our team is empowered to unleash their creativity, to shape our business, and to witness the impact of their ideas firsthand. Forget about red tape—here, innovation thrives. We cherish the spark of creativity and the bold ambitions of our employees.

Excited? Eager to join a company where innovation meets opportunity? Send us your resume and cover letter via email, and become an integral part of our professional, vibrant, and ever-expanding family!